About EcoSolv Renewables

Q: Complaints Policy

Raising a complaintIf you wish to make a complaint you can contact us in the following ways:In writing to Ecosolv Renewables Ltd, Unit R30 Marshall Way, Commerce Park, Frome BA11 2FEBy email to: hello@ecosolvrenewables.co.ukHow long will it take?Upon receiving a complaint, we will acknowledge it in writing within 2 working days, advising you of the name of the person investigating it and when we will contact you again.We will aim to resolve your complaint quickly, depending on the complexity of the issue. If we cannot agree a resolution with you within 8 weeks, we will send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision. If during the process we ask for evidence from you and do not receive a response, after 4 weeks the complaint will be closed without further action.Correspondence during a formal complaintAll formal complaints will be carried out via email or written form, unless agreed with the complaints officer otherwise.You may be asked to provide photographic evidence to support the complaint and we may also need to carry out an inspection of the concerns.Closing a complaintWe will consider a complaint closed when we have made our final response to the customer. This does not prevent a customer from exercising any rights they may have to refer the matter to our Scheme Providers:NAPIT (The National Association of Professional Inspectors and Testers) – for all ASHP or Solar PV Installs, our MCS Accreditation Scheme Provider –Address: NAPIT, 4th Floor, Mill 3, Pleasley Vale Business Park, Mansfield, Notts, NG19 8RLPhone: 0345 543 0330Email: info@napit.org.ukADR (Alternative Dispute Resolution)Our scheme providers may recommend an ADR process if a complaint cannot be rectified to the satisfaction of all parties.

Trusted renewable energy experts serving Somerset and Wiltshire since 2015. We’re committed to helping homeowners and businesses achieve energy independence.

Our Mission

At EcoSolv Renewables, we believe that renewable energy should be accessible to everyone. Our mission is to help homeowners and businesses in Somerset and Wiltshire transition to clean, sustainable energy solutions that reduce costs and environmental impact.

We combine expert knowledge, premium equipment, and exceptional customer service to deliver renewable energy installations that exceed expectations.

Why Choose EcoSolv Renewables

Trusted by hundreds of satisfied homeowners across Somerset, Wiltshire, Bath and Dorset.

Certified & Accredited

Ecosolv Renewables delivers trusted solar, heat pump, and battery storage solutions with a personalised, hassle-free service from start to finish. As a TrustMark-registered installer and RECC member, we provide expert advice, quality workmanship, and complete peace of mind.

Quality Guarantee

We have total confidence in the outstanding quality of our units, which is why we offer warranties on all of our products and our workmanship and hold public liability insurance of £5m with Admiral. Upgrade the efficiency of your home with complete reassurance when you choose Ecosolv Renewables.

Expert Team

Our expert team provides trusted, professional advice on air source heat pumps, underfloor heating, solar PV panels, and battery storage. With 10+ years’ experience, fully qualified engineers, and deep local Somerset knowledge, we guide your renewable energy project from start to finish.

Trusted by Hundreds Certified by Industry Leaders

Ecosolv Renewables is fully certified and has earned the trust of hundreds of customers across Somerset. Our expertise in solar panels, heat pumps, underfloor heating, and battery storage is recognized by leading industry bodies.

Who Are EcoSolv Renewables

EcoSolv Renewables are a forward thinking company that offers accessible, high-quality renewable energy products to homeowners in Frome, Somerset and beyond. As MCS certified Air Source Heat Pump installers, we ensure excellence in every installation, regardless of scale.

Our service continues to be highly recommended by our customers due to our commitment to quality workmanship and customer care. If you would like to find out more about our services, request a quote today.

Frequently Asked Questions

We understand that changing to renewable energy solutions can come with many questions. Take a look at some of our most frequently asked questions.

Can I Get a Grant?

Alongside producing clean, green energy for your home, one of the biggest advantages of renewable energy solutions is the number of grants available. Grants differ from product to product, but many schemes are available for you to take advantage of. A substantial grant to be aware of is the Boiler Upgrade Scheme (BUS), which came into effect from April 2022.

From 23 October 2023, for eligible customers we can apply for a grant of £7,500 towards the cost of installing an air source heat pump! Homeowners will need a valid Energy Performance Certificate, or satisfy conditions as a ‘self-build’ project, to qualify. Please contact us for more details.

Do I Need Planning Permission?

Many of the renewable energy solutions we install are classed under permitted developments, meaning you will not usually need to request planning permission. This may differ in certain circumstances, such as if you live in a listed building or conservation area or if the installation exceeds specific building regulations.

If you are unsure whether your home falls under these circumstances, we recommend contacting your local planning authority to confirm this.

What products do you offer?

We offer an array of energy efficient solutions for your home, including air source heat pumps, ground source heat pumps, air conditioning and underfloor heating. Start your journey to making your home more efficient, and request a quote from us.

What areas do you cover?

Based in Frome, we supply and install renewable energy solutions across Frome, Bradford on Avon, Trowbridge, Melksham, Chippenham, Bath, Somerset & Wiltshire. If you are interested in our services or would like to confirm we cover your area, get in touch with us today.

Complaints Policy

Raising a complaint

If you wish to make a complaint you can contact us in the following ways:

In writing to Ecosolv Renewables Ltd, Unit R30 Marshall Way, Commerce Park, Frome BA11 2FE
By email to: hello@ecosolvrenewables.co.uk

How long will it take?

Upon receiving a complaint, we will acknowledge it in writing within 2 working days, advising you of the name of the person investigating it and when we will contact you again.

We will aim to resolve your complaint quickly, depending on the complexity of the issue. If we cannot agree a resolution with you within 8 weeks, we will send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision. If during the process we ask for evidence from you and do not receive a response, after 4 weeks the complaint will be closed without further action.

Correspondence during a formal complaint

All formal complaints will be carried out via email or written form, unless agreed with the complaints officer otherwise.
You may be asked to provide photographic evidence to support the complaint and we may also need to carry out an inspection of the concerns.

Closing a complaint

We will consider a complaint closed when we have made our final response to the customer. This does not prevent a customer from exercising any rights they may have to refer the matter to our Scheme Providers:

NAPIT (The National Association of Professional Inspectors and Testers) – for all ASHP or Solar PV Installs, our MCS Accreditation Scheme Provider –

Address: NAPIT, 4th Floor, Mill 3, Pleasley Vale Business Park, Mansfield, Notts, NG19 8RL
Phone: 0345 543 0330
Email: info@napit.org.uk

ADR (Alternative Dispute Resolution)

Our scheme providers may recommend an ADR process if a complaint cannot be rectified to the satisfaction of all parties.

Ready to Go Renewable?

Let's discuss your renewable energy goals. Contact us today for a free consultation.